Your inquiry to the archive

If your search in our online archive was unsuccessful, we are happy to provide further assistance!

Whether you are searching for information about the fate of a family member persecuted by the Nazis or need information for research or educational projects – our inquiry form is the best and the fastest way for you to contact us.

What we can provide information about

A wide variety of records and documents testify to the persecution that took place during the Nazi era. Here you can find out which groups of people and which topics we can help you with on the basis of the materials in our archives.

Submit an inquiry

For us to successfully process your inquiry, it is important that you provide us with as much information as possible. We will guide you step by step through our form to ensure that you do not forget any detail and that we can provide you with the best possible service.

Additional sources of information

For indemnification claims in respect of Jewish victims of Nazi persecution, support is available at: www.claimscom.org

We do not have any information about soldiers of the former German Army or about expellees or refugees from the former Eastern territories of the German Reich. For information about these groups, please contact: www.bundesarchiv.de

Information about prisoners of war or civilian detainees, missing members of the German Army, or civilians deported by the Red Army is provided by: https://www.drk-suchdienst.de/en/

Key figures

3Months

Average processing time

8Months

Maximum processing time

13623Inquiries

in 2025

Inquiries are usually answered in the order of their receipt. Specific inquiries may be prioritized if they are extremely urgent – for example, when survivors submit research requests. The waiting time for a response may vary from a few days to a few weeks.

Please always start your search in our online archive. In most cases, you will find the information you are looking for quickly and easily there.

Many families still do not know what happened to their relatives after their deportation by the Nazi regime. They want to find their roots, better understand their family history, and create space for remembrance. Often survivors or relatives of victims could not or would not talk about Nazi persecution. Sometimes family secrets came into play, such as children born out of wedlock or families that were left behind. After the death of their parents or grandparents, many descendants feel a strong need to find out more about the past and uncover traces of their own family history. It is a pleasure for us to help those who are seeking this type of information.

There are no documents, no photos, no clothes, no toys, absolutely nothing from before and during the Shoah. For this reason, the three copies from the time of my father’s concentration camp imprisonment are of special importance to me…

René Manu, son of Daniel Manu, a Greek Jew from Thessaloniki. The National Socialists deported him and his entire family to the Auschwitz-Birkenau concentration and extermination camp. Daniel Manu was the only one to survive.

What does a response from the Arolsen Archives look like?

For more than half of the inquiries submitted to us, we are able to provide information on the basis of the documents in our archives. You will receive copies of the documents found, each with a caption at the bottom explaining where the documents came from, why they were issued, etc. More detailed information is provided by our e-Guide which explains the content of many types of documents.

You will also receive advice and addresses for further research. If you want to receive more information, please feel free to contact us. Even if no information relevant to your search can be found in our archives, we make every effort to help you by providing expert advice for continuing your research by consulting other archives, agencies, authorities, and memorials.

Explore the collection

Discover the different types of documents and objects that we store in our archives and preserve for future generations – and find out why this work is so important: go to “Explore the collection” to learn how human fates are inseparably tied to the objects we preserve.